Delivery, pickup & order support.

How delivery works

Select an available delivery date during checkout. We deliver during the 3 PM–9 PM window on your selected day. We recommend being available to receive your order, especially because these are refrigerated, perishable foods.

Where available, we'll share an order update or an estimated arrival time as your delivery approaches. Estimated times may vary as routes are completed.

For contactless delivery, please plan for prompt collection and refrigeration. If no one will be home, a clean insulated cooler with adequate ice packs can help, but it does not replace safe temperature control.

Pickup at partner locations

Choose from the available pickup dates and partner locations displayed at checkout. Your order confirmation identifies the selection you made.

Once your pickup is available, collect it promptly and keep your meals cold. Contact us through our support form if you're unsure about your selected location or collection details.

Changes and cancellations

Need to make a change? Contact us as soon as possible and include your order number and requested change. Available options depend on whether preparation or fulfillment has begun.

Please don't assume an order has been cancelled or rescheduled until you receive confirmation from us. Specific cancellation terms, when applicable, are governed by the store's published policies and applicable law.

Incorrect, damaged or missing items

Please contact us promptly if your order is missing an item, contains an incorrect meal, arrives damaged or has a possible food-safety issue. Include the order number, the affected meal, and a short explanation; photos may help us evaluate the concern.

Because prepared meals are perishable, physical returns generally aren't practical. We review concerns individually and may offer a refund for affected meals when appropriate, in accordance with our published refund policy and applicable law.