Health Is Wealth HTX Customer Help Center

Welcome! Find answers to common questions about chef-prepared meals, online ordering, delivery, pickup, Health Is Wealth HTX Express, rewards, and food care.

Helpful links: Signature Meals · Build Your Own · Express · Rewards · Delivery & Pickup · Reheating Guide · Contact Us

What does Health Is Wealth HTX offer?

We're a Houston-based, chef-founded meal prep service. You can shop ready-to-heat Signature Meals, customize Build Your Own Meals, or stock your fridge with cooked proteins and sides through Buy in Bulk. We also offer breakfast options and KhanCoctions spices, dressings, marinades, and tea. See the current menu and pricing on our website.

How do I place an order?

Choose Signature Meals, Build Your Own Meals, or Buy in Bulk, add your items to the cart, and choose an available local delivery or partner pickup option at checkout. Sign in or create a customer account to complete checkout. Your order confirmation contains the selections you submitted.

Can I choose my protein and sides?

Yes. Use Build Your Own Meals to select available protein, portion, and sides. For a fully prepared chef-selected dish, shop Signature Meals. For separately packaged cooked proteins and sides, choose Buy in Bulk. Available combinations and prices are displayed before checkout.

What days do you deliver?

When your address and selected date are eligible at checkout, local meal delivery is available Sunday, Monday, and Thursday. The delivery window is 3:00 PM to 9:00 PM Central Time. Available delivery dates, areas, and charges are shown at checkout.

Can you give me an exact delivery time?

The scheduled delivery window is 3:00–9:00 PM Central on the date selected at checkout. We may send an estimated arrival time once routing progresses, but that estimate can change. Please arrange for prompt receipt and refrigeration of your meals.

Do you deliver to my ZIP code, and how much is delivery?

Enter your delivery address and review the options at checkout. Delivery coverage, eligible dates, and charges are determined by the available checkout selections. We can't guarantee service or a flat delivery charge before checking your address.

Where do I pick up my online order?

Choose an available partner pickup location and pickup date during checkout. Follow the instructions in your order confirmation or subsequent pickup notice. Regular online pickup is different from walk-up Express refrigerator shopping.

Can I get a meal today without preordering?

For meals that are ready to purchase immediately, visit an active Health Is Wealth HTX Express refrigerator and check the selection in stock. Standard online orders use the delivery and pickup dates available at checkout; same-day preparation or pickup is not guaranteed.

What is Health Is Wealth HTX Express?

Express is our grab-and-go meal service using dedicated refrigerators at partner fitness locations. Browse what's stocked, scan the refrigerator's QR code, select the items you're buying, pay using the Square-powered checkout, and take only the items you've paid for. You don't need to place a regular online meal-prep order first.

Which Express refrigerators are open?

The active Express location is at Showtime Fitness inside Fan Club Fitness. An Express refrigerator at Reggie C Fitness at Queens Compound is coming soon, but isn't open yet. Check our Express information page for announcements.

Do I need a gym membership to use Express?

Facility opening hours and entry requirements are set by each partner fitness location and may vary. Please confirm the location's access policy before visiting. We don't guarantee entry without a membership.

Can I reserve an Express meal, and is the same menu always stocked?

Express is designed for walk-up purchases from current stock. Available meals and quantities vary as refrigerators are replenished and items sell. We don't guarantee that a particular meal will be there or promise reservations through website chat.

Do Express purchases earn Smile Rewards points?

Not automatically. Express QR-code purchases are processed through Square, separately from our Shopify online store. Our Smile Rewards program currently applies to eligible website orders. Check the rewards panel for current earning and redemption rules.

How do your rewards and referral offers work?

Sign in to your customer account and open the Smile rewards panel on our website to see your points, earning rules, eligible discounts, and any referral link. Current offers and eligibility are always displayed there. Rewards and discounts may not stack. Express purchases through Square aren't automatically included.

Can I reorder a previous meal?

Sign in to your customer account to review past orders and shop your favorites again. Prices, availability, and menu options may change. Custom Build Your Own Meals may need to be rebuilt with the currently available choices.

Can you check my order status?

Sign in to your customer account to see order information. If you need help, please contact our team with your order number using the contact page. Do not share payment card numbers or passwords in chat.

Can I edit or cancel my order?

Contact us as soon as possible with your order number and the change you'd like. Whether we can change or cancel an order depends on its preparation and fulfillment status. A request isn't confirmed until our team replies.

What if my order is missing, incorrect, damaged, or unsafe?

Please contact our team promptly with your order number and a description of the issue; photos can be helpful. Don't eat any food you believe may be unsafe. Because prepared meals are perishable, physical returns generally aren't accepted. Refund or other resolution requests are reviewed individually; no outcome is promised before review. Review the current refund policy for details.

How should I store my meals?

Refrigerate perishable meals promptly at 40°F (4°C) or below. As a general food safety guide, use most cooked refrigerated meals within 3–4 days or freeze suitable meals for longer storage. Follow the specific food label when it provides a shorter period.

How do I reheat the meals?

For microwave reheating, remove cold garnishes and separate sauce cups, vent the lid, heat as needed, and check that the entire meal reaches 165°F (74°C). Transfer meals into an oven-safe dish for oven heating; our standard meal prep containers aren't oven-safe. See the full reheating guide on our website.

Where can I see calories, macros, ingredients, and allergens?

Check the current product information and any nutrition label available for your selected meal and variant. Nutrition can differ by protein, side, dressing, and portion. If an ingredient or allergen isn't clear, contact our team before ordering. Do not assume any meal is allergen-free, gluten-free, low-sodium, or suitable for a medical condition without confirmation.

Can you recommend meals for my goals or dietary preferences?

Absolutely. Tell us which flavors, proteins, portion sizes, or dietary preferences you enjoy, and we can point you toward current menu options. For food allergies or clinical dietary restrictions, please confirm ingredients and cross-contact risks with our team; our recommendations aren't medical advice.

Do you offer catering or larger orders?

Khan Artist Catering also handles catering inquiries. Please send event details, estimated guest count, date, and your preferred service style using our contact page. Our team will review availability and provide an appropriate quote.

How do I contact a real person?

Visit our Contact page or email jayson@khanartistcatering.com. Include your order number for order-specific concerns. An agent can answer general questions but cannot guarantee a refund, change an order, or promise live fridge stock without confirmation.

How far in advance should I order fresh meals?

For next-day delivery or pickup on an available service date, place your order by 11:59 PM Central Time the calendar day before your requested fulfillment date. For example, if an eligible delivery date is Monday, order no later than 11:59 PM Sunday. Orders placed after the cutoff do not qualify for next-day fulfillment. Available service dates and locations are shown at checkout, and the cutoff does not create delivery or pickup availability on dates not offered.

Does delivery have a specific cutoff or guaranteed arrival time?

Yes. The cutoff for next-day orders is 11:59 PM Central Time the day before. Fresh-meal delivery is available on eligible Sunday, Monday, and Thursday dates with a 3:00 PM–9:00 PM Central Time delivery window. Service area, delivery dates, and fees depend on your address and checkout options. We may share an estimated arrival time as your delivery is routed, but a precise arrival time isn't guaranteed.

How do I choose two sides for my Boneless Chicken Thigh Meal?

Choose the available chicken portion and seasoning on the Boneless Chicken Thigh Meal page, then select your first and second sides from the options displayed. The sides are priced individually, and your total reflects your choices. The currently selectable sides on the product page are the source of truth; if your preferred side isn't listed, contact us before ordering.

How much protein is in your Bulk Chicken Breast?

According to our current Bulk Chicken Breast product listing, a half-pound serving contains approximately 70 grams of protein and a one-pound serving approximately 140 grams. These are estimates and may vary with preparation and seasoning. Review current product details when ordering.

Is the White Shrimp Meal made without added salt?

Our White Shrimp Meal features Gulf shrimp and offers seasoning options, including salt-free spice blends. However, shrimp naturally contains sodium, and some sauce or seasoning selections may contain added sodium. For a strict no-added-salt requirement, please confirm your exact ingredients and preparation with our team before ordering.

Can you tell me the exact ingredients, allergens, and nutrition for a customized meal?

We can share available product-specific ingredient and nutrition information, but facts may change with portion, protein, side, sauce, and seasoning choices. For allergies or health-critical dietary restrictions, have our team confirm the ingredients and potential cross-contact before ordering. We cannot guarantee a meal is allergen-free without verification.

Ordering, product availability, prices, rewards, delivery options, and policies are subject to the current information shown on the website and at checkout.