Shipping policy
Delivery, Pickup & Shipping Policy
Fresh-meal delivery in Greater Houston
When available at checkout, fresh meal delivery is offered on Sunday, Monday, and Thursday. The scheduled delivery window is 3:00 PM–9:00 PM Central Time on the date selected during checkout.
Available service areas, delivery dates, and charges are determined by the delivery selections shown at checkout. Your order confirmation records the date and address you submitted.
Local pickup
Where available, you can select a partner pickup location and available pickup date during checkout. Follow the collection instructions provided for your selected location. Pick up perishable meals promptly and keep them refrigerated.
Delivery communication and receiving your order
We may send production or delivery updates and an estimated arrival time as your order is prepared and routed. These estimates may vary; the published delivery window remains 3:00 PM–9:00 PM.
Because freshly prepared meals are perishable, plan to receive your order and refrigerate it promptly at 40°F or below. If you request contactless delivery, arrange prompt collection. An insulated cooler with ice packs may assist, but does not guarantee safe temperatures.
Changes, missed deliveries, and concerns
To report an address problem, request a change, or ask about a missed delivery, email jayson@khanartistcatering.com or contact us with your order number as soon as possible. Options depend on order status and the circumstances; we will review the issue and advise you of next steps.
Other products
Any available carrier shipping options, destinations, charges and timelines for nonperishable products are displayed at checkout when applicable. Availability may differ from local meal delivery.
Refunds or order problems
Review the store's published refund policy and contact us promptly if your order is incorrect, missing or damaged.